BBVA

Until now I was happy with the treatment of my manager, María. I don't know if it is no longer in that office, because they haven't told me nor have they changed my manager in the application. We went to solve a problem and the gray-haired man with light eyes who attended to us, who I will not give his name out of politeness, could not have been less empathetic, in addition to being arrogant and a little unpleasant. We were also trying to solve a problem with the application, which this man had no idea about, nor was he interested, and, without having solved it, he told us that "you have to go upstairs" and left us there. You still have to have a million-dollar account so that they pay you a little more attention. Of course, I will look at other banks where I can keep my accounts.

Zero attention from the assigned manager, we have requested its change on several occasions, to which they respond that it is the bank's policy to assign it, with no possibility of change. We wrote to him on June 28 and to this day he has not answered, IF YOU WANT A BANK WHERE THEY LISTEN TO YOU, THIS IS NOT IT!

Little kindness in general and absolute contempt on the part of a lady called Mamen, from table 7. She is unpleasant, arrogant and 0 professional.

No service, terrible customer service. You are going to solve a problem and nothing more than making problems by appointment, telephone solution, let's go what it has been. If they work little now less.

The humiliating treatment of some civil servant clients is impressive, with a payroll, a mortgage study is requested and we are still waiting for the lady in the office, 3 months and she has not deigned not to call, I take my payslips to another entity, 3 payslips of officials, shameful this bank.