I always order the same formula for my baby by phone, there had already been other details such as placing an order and they called me hours later to tell me that they would not be able to deliver it that day, but until the next; However, this last request was the last straw. They made a mistake and sent us a different formula than the one I asked for and have been asking for for more than a year and a half. I realize it because I opened the can and the spoon was a different color (on the outside they are very similar, Nutrilon Pepti Jr and Pepti Syneo). I mark to ask for an exchange and they tell me that there are no exchanges or returns because I already opened it, although I have not used it and even though it was their mistake and they confirmed it. I spent a little more than $400 on a formula that my daughter cannot take due to her allergy and I have to spend it again mainly because they made a mistake, and I did not rectify the product (double check). I do not recommend it, very bad customer service.
They have good service and a good assortment of generic and well-known brand medications, as well as a variety of cleaning and personal hygiene products.
It is a very complete pharmacy in terms of medicines, however, many times they have a shortage of medicines, although rarely, but at least they suggest which of the other branches you can purchase the product you are looking for. The prices are affordable and they have many offers, but they do not publish them and they do not offer them like in other pharmacies, until you yourself give the suggestion to make the offer valid. The attention in 5 years that I have gone to buy medicine or products has not been the best, they greatly lack the customer service that is sought in any establishment, since many counter salespeople lack tact when serving the customer . They lack training from the company to, or at least that's what it looks like, on how to treat customers.
0
I always order the same formula for my baby by phone, there had already been other details such as placing an order and they called me hours later to tell me that they would not be able to deliver it that day, but until the next; However, this last request was the last straw. They made a mistake and sent us a different formula than the one I asked for and have been asking for for more than a year and a half. I realize it because I opened the can and the spoon was a different color (on the outside they are very similar, Nutrilon Pepti Jr and Pepti Syneo). I mark to ask for an exchange and they tell me that there are no exchanges or returns because I already opened it, although I have not used it and even though it was their mistake and they confirmed it. I spent a little more than $400 on a formula that my daughter cannot take due to her allergy and I have to spend it again mainly because they made a mistake, and I did not rectify the product (double check). I do not recommend it, very bad customer service.
a year ago0
They have good service and a good assortment of generic and well-known brand medications, as well as a variety of cleaning and personal hygiene products.
5 months ago0
It is a very complete pharmacy in terms of medicines, however, many times they have a shortage of medicines, although rarely, but at least they suggest which of the other branches you can purchase the product you are looking for. The prices are affordable and they have many offers, but they do not publish them and they do not offer them like in other pharmacies, until you yourself give the suggestion to make the offer valid. The attention in 5 years that I have gone to buy medicine or products has not been the best, they greatly lack the customer service that is sought in any establishment, since many counter salespeople lack tact when serving the customer . They lack training from the company to, or at least that's what it looks like, on how to treat customers.
3 years ago0
Very good place to get the antigen tests for sars-covid-19, however, there is a lack of efficiency when setting aside places.
2 years ago0
Don't go with the feint, they sell brand name medicines more expensive, only the generic ones are at a good price
5 years ago