Fairlawn Rehabilitation Hospital, affiliate of Encompass Health

A lot of patients and families who interact with Fairlawn are going through veryy difficult challenges of health and money they are unused to. When my senior Dad needed care my family sprang to action, had lots of questions and not enough answers. But when we interacted with the gracious and expert staff at Fairlawn Worcester, our needs were expertly handled. Grateful to Joy at first who stayed calm during our “storm” and delivered clear and accurate info. The direct care team was thoroughly positive and on track at all times. I don’t think all families will be as involved as I was in my Dad’s stay at Fairlawn, but I don’t think I needed to be as active as I was. Once I realized how good they were treating Dad, I was finally able to take a breathe, cut my visits down by half and trust their doctors, nurses and other clinicians. It was a much needed break. I highly recommend. Dad is home now and still going through the journey of recovery. But I’ve been able to process how integral Fairlawn was and am grateful we decided to trust them. Our case worker Meg was generous in guidance about all sorts of things as well. I was not paid to post this review. If you found it helpful, please thumbs up. Good luck to you all.

In early October, my father, underwent two weeks of rehab care at Fairlawn following a severe car accident. The staff, comprising of OT, PT, nursing, case managers Jason, Jessica, and doctors, provided exceptional care for my father during his short-term rehab. From the receptionist to the doctors, everyone showed great care for my father. There was only one issue I encountered when a violent and unstable patient was temporarily placed in the same room as my dad and attacked him. However, I promptly brought this concern to the attention of the staff, and they swiftly moved the patient to another room for safety reasons. Despite this incident, my father received excellent care from the Fairlawn team, and I am truly grateful for that. I am highly impressed with Fairlawn and rate the facility four stars and a half ⭐⭐⭐⭐. I recommend this Rehab.Thank you 😇.

Despite having a different preferred rehab hospital, my uncle needed to be transferred here after he finished inpatient post-op care at Umass Memorial. But it ended up being a very pleasant experience. Everyone I interacted with by phone or in person were friendly and knew what they were doing. My uncle was very happy with the nursing staff and the OT he worked with. The only downside was that my uncle said the PT refused to evaluate him on crutches and opted only to use a walker. I understand this from a rehab perspective, but he is very accustomed to using crutches and felt he didn't gain as much strength as he could have because of using only the walker. She also told him that no doorway was too narrow for a walker, but our bathroom is. Aside from this, we were very happy with his care and conversation here and would certainly consider returning if needed in the future.

Horrible place, horrible nursing staff. Good PT, but that doesn't make up for their YEARS of neglecting multiple patients I know. Meeting with facility manager accomplished NOTHING. If you care about your loved one, AVOID this horrid place at all costs ; unless you are prepared to care for your loved one yourself, like I did. They left my Dad sitting in his urine in the am, slapped his bkfst tray in front of him and left. He was incapable of caring for himself or even opening his juice, etc. Then PT would come and take him, still wallowing in pee, for his session. I had to go at 6:30 am to prepare him and clean him and again at night, because it's the same routine. They hated me there because I did this and also helped other patients who were being neglected and had no family. Feel free to contact me for more details if you want. This place should be shut down.

My brother was a patient here and the care was amazing. I was so inspired by the care that I wanted to be part of such a team. Despite being offered many positions I decided to join the Fairlawn Team. I am proud to work here.