Farmacia Guadalajara

Well, the picture google has of this place is wrong. This is a chain of pharmacies and they have just about everything you need and very modern.

Sometimes service is slow

Rude staff with little sense of service. Disordered and expired products. Refrigeration doesn't work. Products spoil, especially dairy products. If you require a product from this line, do not buy it there. You may have a bad experience. Today I went to buy milk. I went back to change it because it was spoiled. The person who was in the box named "Saul" or at least that's what he told me because they have visible identification, tells me to change it for another product, I tell him that I will change it for another dairy product that does not need refrigeration, for that the section where they have the milk is working badly, the products feel lukewarm and therefore spoil. And that when I change it I pay the difference. It tells me that I can make the change. And when I get to the cashier to make the change, he tells me no, because the payment was made with a debit card, it was indeed done that way, but my money is in his account, therefore they should return it to him and take it on account of a replacement purchase. He calls his manager, a woman who did not want to give me her name, and Saul himself confirmed that he could not give it to me. And it didn't solve anything, he just told me that he would return me to the same card in 24 hours. Why should I wait for a business to return my money in 24 hours??? The consumer law in this case is clear, the seller must return the total purchase at the moment, for selling a product in poor condition. In addition to having products that are not expired but rather in poor condition, which the manager commented on, she says that it is not her responsibility, but rather that of the supplier that supplies this product. Even when the products are being spoiled by equipment that the Guadalajara pharmacy has in poor condition and its staff is not capable of doing their job by supervising or verifying the status of the products. The lady just raising her shoulders, as if it were something beyond her knowledge and responsibility. I told her to contact her supervisor, who I understand is Mr. Carlos Chávez (who also did not respond, when I wanted to contact him), now I understand why the store works badly, if there is no one to supervise them and be attentive, they leave the store in the hands of staff, which is not their investment, nor do they care about the service, because in the end what happens in the store, they don't care. Anyway. What a bad experience... invited not to consume there again. Not only because of the products, but because of the bad service. Appalling

Well located Area of ​​commercial premises on Avenida El Jacal and Puerta Real Handicapped Access Parking Parking is free Very spacious well stocked store Pharmacy, supermarket including bakery Payments in cash or bank card Good service from your collaborators. Disabled access

They do not respect the price they put on the items because today, May 17 of this year, I attended this Guadalajara pharmacy branch in Colonia Puerta Real in CORREGIDORA, Qro; to buy a fan that has a price of $369.00 pesos, which is valid until May 19 of this year and when I bring the fan that is packed in a box, the lady tells me that it costs $462 and I told her that the fan hexibicion has the price of $369.00 pesos and he sent me with the dial in charge of duty and he told me that he cannot respect me because it was a mistake of a colleague and that he should return the next day in the morning to speak with the manager on duty about my question en: then, what is the use of having a manager on the night shift, if he sends you to the manager of the other shift? And although it was a mistake from a colleague, they should check the prices before putting the products on display, I hope that this comment or rather complaint is reviewed and that they talk to the staff and those in charge of this Guadalajara pharmacy since no staff from This branch has an identification badge, THANK YOU This is the fan that I saw and that I did not buy because they did not reply to me the price.