Pizza Hut

Contacted the location and spoke to a young lady who claimed to be the manager. Attach the photos and place the review here because, it's what I do. And sometimes you just need a visual aid. Gave two stars because she seemed like she was going to get on it replacement sent will update if it didn't get better

I order a lot from this Pizza Hut location and this is the first time they really screwed up my order. This was supposed to be 3 separate personal pan pizzas but they came to my door like this.

Cannot fathom how so many people are having bad experiences with this location??? I've been coming here for three years and have never once had a bad experience. Food is always perfectly made, hot, and delicious. A couple nights ago I did an online order and scheduled my pickup for 4:45. I hit horrible traffic coming home from a really bad day and by 5:45 I realized that at the pizza hut I used to work at (different location) that we would've eaten it if no one came that much later. I decided to call and see if they could remake it but the woman said it was still waiting for me in the warmer! I was really surprised at that! And then she offered to remake it fresh for me since it had been so long, and I picked up a fresh pizza twenty minutes later. And then the manager was just so absolutely nice and pleasant and related to my bad day. I left there happier than when I came in, and you can't say that about 90% of fast food restaurants, let's be honest. So I have no idea how this place has so many bad reviews, because in three years I haven't had one bad experience.

Ordered here for the first time at it was terrible. We ordered a supreme pizza with extra cheese, and black olives. There was not extra cheese and no black olives. The crust was not all the way stuffed, and the crust was very bland after choosing the parmesan crust. The crust on the bottom was so thin that the sauce was coming through the crust. After being told the delivery time would be 7:10pm our pizza was almost an hour late. We will not be ordering from this location again. After fighting with the manager on duty who was only wanting to give us another terrible pizza, he was referring us to a call center to get a refund. Terrible terrible service. If I could give 0 stars I would!

We ordered our meal at around 7:30 pm and, when 10:00 came around, we called to ask where our pizza was. They said it would be on the next car out. We didn't get our order until 11:00. On the bright side, I thought, Pizza Hut sent us an email apologizing about the situation and offered a free large pizza. Awesome! So we decided to, once again, put our faith in Pizza Hut. But, once again, here I am, waiting on the pizza I ordered 2 and a half hours ago. When I called, I got put on "hold" while the checked my order status, but I got disconnected when the phone started ringing in the background. I'm waiting a little bit longer before I call back, but the place is supposed to close now so I'm not sure what to expect. Wish me luck. Update: We never received the pizza. Their email CSR's did not get back to me, so today I called the store and somehow my order was voided after all of that. The charge was, in turn, reversed and I was offered a 25 dollar credit next time I order from them, which is awesome. Just not sure if it's worth the effort at this point. At least the manager handled it very well.