Portland Glass of Biddeford

Jake was very helpful. When he came to give me an estimate on a broken bedroom window, he took additional time to look at another window issue in my porch. Bob also did a great job replacing my window. He was friendly, worked quickly, and the repair was top quality. I was very satisfied with my Portland Glass experience.

I had to have my windshield replaced. Everyone in the office was extremely friendly and professional. They started the claim for me through my insurance and I had an appointment for the following week. The day of the appointment my car was taken immediately. Their waiting area has comfortable chairs, water, and free wifi. In less than 2 hours my car was ready. Again, everyone was extremely friendly and the aftercare instructions were gone over with me. I HIGHLY recommend Portland Glass in Biddeford!

Portland Glass installed a shower door for us recently! It looks beautiful, and we really love having a door rather than a curtain. We had an issue with the door leaking a bit and they came right out to fix it! Nicest people ever. They assured us that if the fix they tried that day didn’t work, they could have a different piece made that would correct the problem. Kind, knowledgeable, and responsive. They stand by their products. I would definitely recommend.

Surprised to see so many positive reviews here. In short - don't give them your money and if you do, ensure you take pictures of your property beforehand. Made a 9:30AM appointment and was told it would take 2-3 hours when I called to make it. I dropped my car off and left, as like most people, I needed to return to work and don't have 2-3 hours to spend sitting in a waiting room. Showed up at 11AM and the work hadn't even started and was told it was because I left. Never asked if it was OK to wait, never asked if I had other obligations, never asked if I was given a time when I should expect it to be ready. Apparently they assumed my time was not valuable because I wasn't interested in sitting idly for 2-3 hours. Go figure - the logic seems a little backwards. Have the customer schedule an appointment so they show up at a specific time but then start the work at your leisure. Another interesting business concept. Was called at 12PM and informed the car was ready (wow, that was quick). I should have known better - see the photos and note the dirt and ice on the front bumper. They parked my car into a snow bank and it appears to have been cosmetically damaged. Their parking lot was filled with snow and parking was limited, I get it. However, I saw at least one male employee shooting the breeze in the office. Here's a suggestion - grab a shovel and clear your businesses parking if you risk damaging customer's property. It's not a particularly difficult concept that requires intelligence, a large amount of strength, or time. It just requires you to care about property that you don't own and owned by a person helping to keep your business functional; you know, care about the customer's property. What a concept. The irony - had this person cared even enough to just back it out an inch or so, I probably wouldn't have even noticed. Nope, no s***s given and no shame. The roof panel also appears to have been damaged, presumably from sort of tool used to install/remove the windshield. Unreal. Didn't bother speaking with them as the lack of communication regarding when the car would actually be serviced and the absurd parking job already proved pretty severe incompetence. Would consider small claims court to resolve but it's honestly not worth the time or money. I choose to vote with my dollar and this is the first and last of mine they receive. To be proactive to any forthcoming and canned 'we can make it right' or ' we apologize for your experience' response - are you going to pay the $3-$5K it would cost to professionally repaint the entire car so the paint matches? Call me crazy but I think I'd be waiting for that check for a long time. 1 star for actually replacing the windshield within 24 hours but given this experience, unsure of how long it will last. To other folks thinking about getting a windshield replaced at the Biddeford, ME location - you've been warned beforehand if you care about your car!

I had to get a new Glass put in my bay window and they did an excellent job now I can see out of it. Professional young men doing the job, very pleasant and considerate.