Providence Anchorage Family Medicine Center

Worst care I have ever received in my life. Please save yourself now. I’m pregnant and I had 5 different doctors. All residents never could seem to see a graduated experienced doctor. Couldn’t get them to order necessary tests. Suffering.

No one answers the phone or return your phone calls. I had to go in, in person to schedule my daughter’s appt. & they stated that the doctor will call me. Here we are, a whole week later and I’m still waiting smh.

I visited Providence for my first annual physical with them in August. While the visit itself was acceptable, Billing has been an absolute nightmare to the point that I will never seek care from Providence again. In short: a miscoded claim, acknowledgment that the claim was miscoded followed by a refutation that the claim was miscoded with no explanation, a coordination of benefits, my insurance claiming they already sent a check for the full amount and Providence claiming they never got it, three joint calls between Providence and my insurance who *both* repeatedly assured me that I owed nothing and that this shouldn't be my problem, and the same exorbitant $566 bill every single time afterwards thanks to Providence's incompetence. Don't visit unless you derive some masochistic pleasure spending hours on the phone trying to resolve a billing issue that everyone but the person actually sending the bills agrees isn't your problem. If this is the nightmare they put patients through for mere annual physicals, I don't want to know what they do for anyone with critical healthcare needs. Absolutely horrible. UPDATE 8/5/2023: Still fighting it a year later. I don't know how many calls I've made at this point. Providence sent me to collections with no prior communication despite saying they put a hold on it while they recoded the bill. Premera has been useless in mediating. Next to no communication has happened between me and either party (and seemingly no communication between Providence and Premera) unless I go after them myself, which I have only ever been told - repeatedly - that I should not have to do. Do not go here. Ever.

It's almost impossible to get an appointment. I sat on hold for 45 mins and was transferred to an answering service that is unable and unwilling to assist with my issue.

I’m never one to complain ever or leave bad reviews and I’ve been seen here for years and have been taking my kids here too until that one sweet day. My 8th child of 9 was seen here for a check up with a doctor that I was seeing throughout my pregnancies with her. I want to just say that in my past, I have made a lot of wrong decisions and well, I was honest and straightforward with my doctors with what’s happened to me and with what I went through. I made a complete 360 on my life and am proud to say that I have accomplished so much and am redeemed and recovered! I shared all of this information, entrusting it to my team and what do I get? I miss one appointment for my daughter due to a family emergency and my doctor, at the time, had the nerve to report me to Office of Children and Family Services! Never have I ever felt so judged and misunderstood in my life! I tried to call for appointments to see this specific doctor again to confront her about this but, I was asked to be seen by another every time. I will never be going here ever again and have made sure that my extended families here in Anchorage don’t either. Sorry, but not sorry. The staff were always just amazing to my family and I throughout the years until that one bad apple ruined it for us all.