Viajes El Corte Inglés S.A.

Place where they give you to choose and propose Spectacular experiences Always attentive, they don't mind spending time with people 5 years with them and I'm going for the sixth, a pleasure.

They sold us a honeymoon trip without explaining anything to us, without giving us options only Costa Rica, it seems that the commission for this trip would be higher. It is winter there and the entire trip is going to catch us in bad weather. They didn't explain anything to us about excursions or transportation. Very dissatisfied with the services provided and even more so since it was a trip that cost so much money.

We traveled 150km to be able to redeem a travel card from El Corte Inglés that they gave us for the wedding at El Corte Inglés on Avenida de Francia because where we live there is no office, what was our surprise that now they have set customer service hours from Monday to Saturday from 10-20h. We arrived at 7:50 p.m. and the only worker out of the 5 available positions was serving other customers. At 8:10 p.m. (20 minutes after waiting) when he finished serving them, he told us that he was not going to attend to us because they were not allowed to attend to anyone after hours because the director had already called their attention. The curious fact is that neither customer service was aware of this time change, nor does it refer to it on the website, you can only find out if you go up to the 8th floor of the building, (which by the way, it seems that they have entered to steal , everything is half disassembled) and you go to the entrance of the office. Of course, if we could redeem the money from the card on any other item we would. What a fiasco.

Fatal. They practically told us that they had a lot of work (we've only seen one customer inside) and that they couldn't serve us, said with little kindness (this has been the most annoying). Walking we went to a Falcon in the center and in half an hour the reservation was made perfectly.

I do not understand the relationship of this company with the El Corte Inglés brand. They do not have the sites listed on their official website. I also booked a hotel that was in a place and it turns out that it was in a town (so to speak) 20 km from where I was supposed to be. Very dissatisfied.