Woof Gang Bakery & Grooming Winter Park

The worst experience ever. I had an appointment for my dog to be groomed and I even had to give him meds to calm him down the night before and morning of my appointment. I presented my rabies vaccine shot certificate and the person there said that couldn’t do the appointment because my certificate expired. She was totally wrong and didn’t know to read my certificate and said they couldn’t groom my dog because of it. It was totally her fault and was not accommodating at all, they wanted to reschedule me for a week later. I even called my vet to confirm over the phone while in the shop that they were totally wrong. They need to train their staff better. I will never recommend them for anything.

My pup gets super happy every time that we stop by, too many healthy options for your pets, toys, bakery goods, treats, clothes etc…

My Sofia 🐶 just take a shower here. And we love Anna. There is no way to do a job well done and full of love like what Anna does. Love you Anna.

We drove 40 minutes only to be turned away because we arrived 12 minutes after our appointment. We called 25 minutes before arrival stating we were estimated to arrive about 15 minutes late. The groomer came out to say we told you on the phone that you would have to reschedule if more than 10 minutes late. To lose a multi-year customer that was loyal enough to continue patronage even after moving from Winter Park to Lake Nona. Anyone have non-woof gang recommendations?

Showed up for a grooming appointment, they refused service because I showed up 9 minutes after the scheduled appointment time. The employee went to the back of the store to “notify the groomer” that I have arrived, waited 2 minutes, then came back out to the front to tell me that I arrived past the 10 minute grace period. What?! Very disappointed, I was a loyal customer for years and this was extremely nitpicky, especially since their policy says there is a 10 minute grace period. Staff was unsympathetic and rude, even though I had to transport both dogs in the pouring rain. There are a ton of other local grooming businesses that I could be supporting, which I will be doing so in the future.