Shell

Not that impressed with Super Pumper that closes at 8pm on Saturday evenings. I was shoo’d away by the cashier and told not to come back until 6am. When asked if this was a one time occurrence or new hours she said, “it is today, today is the day the hours are like this” …. Cool, I’ll go next door to Circle K

I think the manager Alex and one of the customer service reps Dee are amazing. They are always friendly and looking for ways to make sure you have a good experience. They are honestly some of the best customer service folks I know. I fill up here regularly both gas and propane.

A cashier is a ripoff, tackes on money to your credit card but doesn't give it to you, but she talks to you like a friend, has you looking one way, like the movie The Sting!!! Karma's coming!!! Keep watching I'll be posting every day.

PLEASE go here if you want to be called “gross” for not having ALL THE MONEY in the world for gas. my boyfriend needed gas after work around 4/4:30 and this was the closest gas station to him. he stopped and grabbed all the money he had went to the cashier and tried to pay for his gas. For some reason she rolled her eyes at him, called him “gross”?? and threw a fit because he had to pay with a few quarters and dollars. living paycheck to paycheck is not easy so please don’t make it any harder.

Do not give them your money. Very poor service. They stole me 4 carwash  I paid in advance and they close services whenever they want. Don't waste your time and money, the manager doesn't care about clients concerns, they laugh if you ask for customers service. This place is going down.

Today was my second visit getting my oil changed at this location. I just pulled up no appointment. The Service was first Class and very timely. They didn't try to sell me anything or up sell me. I was given a complimentary  car wash after oil change. I'm a Happy camper. Thanks  guys.

Brooklyn it’s just awesome! She helped me with my detail check out and delivered high quality customer service! Thank you!

You need to upgrade your services on your website. I tried to see if you do oil changes or fluid checks no where on your website does it advise that.

I always have a good experience coming here! Brooqlynne is often here when I come in and she is always a pleasure!

This gas station is so close to my work but more than half the time I stop to get gas, there’s an issue at the pump. The computer is down, or otherwise won’t take payment, or I can only go inside to pay. It’s so disappointing to have to go to another gas station.

The location is convenient but chaotic. The prices for gas are competitive. But SKIP the car wash! It does a lousy job and costs too much. Inside was clean and the clerk was pleasant.

Gas prices are ridiculous right now.  Not sure that's shell's fault. I stopped for gas, inside was clean and I noticed a large selection of wine bottles and a seating area outside. Not suggesting drinking outside just an observation. The cashier was nice and explained some specials on free tobacco w purchase of tobacco. Jackson's is definitely a decent gas station... also has air/water/carwash!

The pumps don't work-the credit card readers are jammed with physical barriers and the select buttons don't register your selections. They have a semi parked in front of the air machine for over 15 minutes. Had to go elsewhere for gas and air.

I don't love the location, it can be kind of hard to maneuver back out to Tatum/Deer Valley.  The staff is always friendly if you have to go inside and they have clean restrooms.  The carwash is open limited hours and is old.

Easy place to fuel up at before leaving town. Not always clean, but not not gross either.

Best car wash. Self serve, Touch free!! No belts, no brushes to scratch your paint. $10 max.

Vacuum. Restrooms, Store.

It's a Super Pumper station that sells Shell fuel.

Marketed as open 24 hours yet here at midnight on a Saturday night with no one working and cannot even pay at the pumps- TRASH.

Updated to two stars only because the car wash actually worked and did a good job but mind blowing I wasn’t able to get gas at the pumps via card at night.

MANY EXPIRED BEERS!! I purchased beer here, but when I opened one at home I noticed it was flat and had chunks floating in it. I took the beer back and although they did exchange it for a different beer that was less expired, they initially said they did no exchanges and seemed to know the beer they had was expired. The beer I took home in exchange is also expired and flat.

This place has a beer that’s hard to find so I always stop after work…or try… 9/10 times within the last 3 weeks, I arrive around 7-8pm and there has been a sign saying “using restroom, back in 5” or “cleaning restrooms and floors, back in 10-15”

I have waited the full 5 minutes and 15 minutes before and it has taken long enough for me to leave since they exceeded time.

I just want to make sure it is known that this doesn’t feel like how the business is supposed to be run and something should change if more money wants to be made. Doesn’t affect me though so that’s on whoever wants to do something about it.

Employees should work while at work, and then when the day is done, lock the doors and finish the cleaning.

Would rate less than 1 star, but won’t be back to that location.

Do NOT get your car washed here. The spray bars do not rotate to clean the front and back of your car. I alerted the attendant so they could put in a work order to have it fixed. I was told that they've known that its been broken. In fact they have known it has been broken for an ENTIRE YEAR. They say that there are no parts available to fix the machine, but yet they still take your money. My issue is that they are allowed to charge unsuspecting customers FULL PRICE for a substandard car wash and they don't care. Meanwhile, I thew away $8 and my car is not clean. This is very bad business. I will never go back.

It’s a gas station. I get my gas here. The price has always been the same at the pump as on the sign. On the occasions that I go in to get a drink, they had what I wanted.

Stopped by to grab some gas. First pump accepted my card and was ready to pump, but when I pulled the handle nothing happened. Talked to the cashier, she said to try a different pump. So I moved to another one (which was difficult -- nearly half the pumps were already 'out of order') and tried again. I ran my card and it said 'please see cashier', so I went in and prepaid. Went back out and the handle still wouldn't actually start the pump. I went back in and told the cashier, and she went to get her manager. The manager checked the fuel tank readout inside the store, said the underground tank had gas, and said he had no idea why it wasn't working. He asked me if I would mind paying for a higher grade fuel, which I wasn't willing to do. So he told the cashier just to void the transaction and refund my prepaid amount. He didn't even bother leaving the store to investigate the pumps themselves. I ended up having to find another gas station nearby that had working equipment and a manager that actually cared about my business. Avoid this dump.

Bait & switch! Price at the pump ($2.89) is higher than the posted price on the street signage. Go to Circle K north of the fwy; better prices with no gimmick.

I stopped in here a few days ago for a beverage & some lottery tickets. It appeared to be clean and the employee was very friendly. I read the previous reviews and laughed at the customer who bought a cancer causing item and was irritated it was expired (or past its "best by" date as most things have changed to) as if that should be the main concern. Buyer beware, always check dates as some items are maintained by vendors and not the retailer. As for the review complaining about "switch & bait" and posted photo of street sign, I suggest next time they read above the posted gas price where it basically states you have to buy a car wash to save 10¢ per gallon. Some people only see what they want to see.

This place has false advertising. They will advertise a price on the street that is cash only price but there's no signs at all that say cash only. this is very misleading on their gas prices and unethical business practices. I will report them to shell.

Don’t not fill up at this gas station! I put 91 in my car (which is the recommendation from dealer) and it caused a fuel issue. I suspect there was bad fuel. Proceed with caution. Go down the road and pay less for better fuel.

One of the costs of living in a small town is that things close incredibly early. Luckily this place still serves up the gas even without an attendant on duty. Late night fuel ups are good for the soul and save time doing before an early trip the next morning.

THEY HAVE A TOUCH LESS CAR WASH. As a car guy this Is literally my favorite thing ever. I take both my Camaro and my Corvette through here frequently. The wash isn't absolutely perfect but most car washes aren't, and I'd rather the car wash not touch ANY DAY. Please never get rid of this thing!!

This gas station is GARBAGE. Old pumps and weak service. Gas pumps never have paper for receipts. Most recent stop, the pump displayed a sign “$0.15 off per gallon with a wash,” but the pump never gave me the opportunity to opt into a wash. Shell…update the equipment or shut this dump down!

Wow the fried chicken was cooked perfectly. Elaine makes the best chicken she obviously cares about what she's doing, definitely give it a try...

There is a serious plumbing issue here that has existed for at least a year. If you get stuck at the light on rose garden, you will smell an absolutely awful sent coming from this building. I have no idea why they won’t fix it. Please fix it, rose garden is the only not way to avoid crossing the 101 on cave creek!

Worst service. Never has enough staff to fill propane. Pumps are always out of service. I’m surprise place still open with quick trip right in front.

I waited in line to pay for 5 minutes and the cashier seemed to be chatting with a customer or waiting for something. The customer service at this gas station is not bad but it is not existent.

READ THE FINE PRINT! ACTUAL PRICE OF REGULAR IS LISTED BELOW THE "CAR WASH PRICED FUEL". To receive the lower priced fuel, you must buy the Ultimate Carwash, which is rather pricy...

Paid for a full car wash, just get exterior cleaning bad experience

Actually a lie. Their giant sign out front says a Price for regular gas like every other station except their number is actually $.25 higher than that, that number you can only get with a purchase of one of their $35 single car washes! Which definitely don’t seem worth it. Another strike against them was Google maps said their price was $.10 cheaper than it actually was, Which actually isn’t the price that you get with the car wash so who knows what’s up there. To top it all off the employees look super shifty. Definitely a detriment to shell gas stations everywhere. At sucks to be lied to by a freaking gas station but I guess that’s what the world has come to.

I usually use the self serve car wash.  Always comes out clean.   I really appreciate the two different vacuum nozzles, damp rags, and air nozzle...a step above any place else.

Felt like I was going to get mugged in broad daylight on the weekend within seconds of getting out of the car. Lots of people just hangout out and no cars. Be careful!

BEWARE

Bought 2 zig zag products from this location with a employee named  and never received them. I walk out, realized that I didn't get the products and came back in and told her. All she did was give me a receipt obviously my provoking point that I paid for it. She continuea to tell me to call a manager tomorrow when my money has been stolen from shell TODAY !  I'm never shopping here again I swear to God and my kids. Straight up got the homelss treatment while more money than these guys.

They charge almost double the gas station a block away.

Clean facility even though it's not located in the best of area

Service is horrible. The lady claimed they were closed but had people in the store. Neighbor is already scary as hell. There was no signs on the door saying the were closed she made me walk to other side then tell me she was closed then watched me the whole time.

Very easy in and out for gasoline! It has a big assortment of snacks and drinks. Even a cute little restaurant if your on the move but hungry. Restrooms need some cleaning.

Idk what immature rude lady is working tonight Saturday May 27th 2023. 4:20am but talking mess about me taking 20 seconds to use the bathroom is ridiculous. Especially after I just spent $52 in gas here. She yelled at me “don’t come back” after I asked if she was really mad that I used her bathroom. Absolutely ridiculous. You should be mad you work in a dump, you real up in arms over a job you don’t even like.

Rude employees every time, but my visit today made it the last time after the cashier gave my husband an attitude when he hadn't said a word to her. Based on the owner's responses to reviews, standards are very low for this gas station and the people they hire.

Convenient location. But I am a frequent user of the Shell Fuel Rewards Program. I use it at the pump & also inside Shell stores to earn rewards I can apply towards fuel, etc. My concern is when the cashier cancels out the option to enter my rewards info (i.e. alt ID) on the signature pad before I even have the chance to enter it. Leave a little time please for customers to input their info especially if customer is keying in something on the keypad before a transaction is tendered & train employees why this is important. (If you buy things in the store - you can earn pretty significant rewards at the pump over time.) Worth the little extra effort IMO. Thank you.

My review is for the car wash. It needs to be updated or worked on. Something. If I’m paying $14 for a car wash I expect it to work properly. The “lava flow” only comes out on the passenger side. It doesn’t even reach halfway to the drivers side front windshield. Also every time I have to pay to rinse out my mirrors. If I don’t then soap will cover my car as I drive off. I love the full service. Everyone is always very polite. And the free vacuums are wonderful. The wash just needs a little work. It’s been this way for quite some time now.

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