Shelley ACE Hardware

It's an ace hardware. High prices, minimum wage attitude employees. Our experience with the physical location was good, but when we asked a worker about the location of items (master link and propane) the employee didn't know what the items were. Additionally the cashier couldn't figure out how to put our coupon in to her system, sort of snarky about it as well. All in all the drop in quality of this ace is the same as the rest.

Called about vacuum parts Was disconnected and had to call back.  I feel store associates should be familiar with all their  merchandise.  When I was trained at a store I was responsible for knowing the merchandise.  But what wasn't great was his reluctant response, "well I'll have to check"  sorry 😔 to put you out guy!

We couldn't find a tool box that we were looking for in Idaho falls so we went online and found that they did have them in Shelley. We ordered it online and it was ready for in store pickup in minutes. I went in, let them know what I was there for. They quickly retrieved the item and loaded it into my vehicle.

I am always treated like I am stupid in the lawnmower area

Great Service, I will be in there more often!!!

Great Lakes Ace

This store is AWESOME, outstanding customer service. I can aways find what I need. The staff is amazingly helpful and informative.  I visit this store several times during the week and couldn't be more impressed with the level of help and hometown friendliness. They sell and service Stihl brand power equipment and their product support is world-class. Keep up the great work Ace!

The most expensive hardware store in NKY - especially for Stihl equipment repair.  The prices on hardware items are inflated - even the ACE brands are high - I'd love to hear what the average margin/item is in the store.

But the Stihl repair pricing is pretty ridiculous IMO.  First - I wasn't consulted on what the all-in cost would be before the work was done. Then, after the work had been completed I was quoted the price for parts - the all-in cost including labor was 3x the price I had been quoted.  Just a TERRIBLE service experience.

What a joy to find the actual price AT CHECHKOUT!  There's inflation - and there's gouging.  I feel like I just got gouged.

I would recommend Crescent Springs Hardware instead - great service, work quality, and less expensive!  Even with the drive you will save money!

Friendly and great customer.  It's way better than the big box stores.  Someone actually asked me if I needed help as I walked through the front doors!

Always had a good experience at this location! Only downsides is that it can take some time to find someone to mix paint if you need that, and the hours they're open can be kinda bizarre.

Went to get an adhesive, got the wrong one, returned it and got another. The manager was fast on the refund and kept the line moving. She was a sweetheart .

Walmart Supercenter

Went to customer service desk. There. was a white customer ahead of me. She was attempting to exchange a large toy without a tag or bar code. The clerk was very patient with her. She went online, etc. to locate the info. The customer asked where to find the item and the clerk went online to tell her. When it was my turn, no greeting. She took the poster board I offered to her and examined every square inch front and back. When I brought the larger poster board, she did the exchange. I asked for a receipt and was told I did not need it. I’m Black and know that I’m looking for trouble if I can’t prove an item is paid. The experience left me resentful because of her rudeness towards me.

Getting your oil changed here is like pulling teeth . The three people  that i dealt with for my oil changed acted like it was impossible to change oil on a volts wagon and upon arrival were so rude and acted like it was a problem to do their job . AJ the manager was so helpful but as soon as he walked away they began to talk about “ how he was new and knew nothing “ i just think attitudes need to be evaluated when dealing in customer service

The people that work there have been generally good to me and for this establishment overall. And, for that, coupled with the great sales they have on some fabulous products that on numerous occasions I have had to dig deep in the bottom of my purse to pull out a whopping 50¢ ! Fabulous! I love searching for the best products for the ridiculously low sales prices like that....
I just love it!!!
However, on my last trip I noticed that I was being followed around by an undercover policeman of some kind of status but, I pegged him right off.... I am pretty sure he needs revamping in the "undercover" part! 🤗🤩🙏🏻✨

Had a good trip I always get caught up looking at everything in the store but a lot of time I get followed around like I'm trying to take something they do that by judging people on how they look it's not right because I like to take my time and look around at everything but it's gets crazy sometimes when every corner you make that same employee is right there when u turn every corner they are not discreet about following people they make it very noticeable and uncomfortable alot of the time leave people alone and let us shop

I met an awesome young man today named Derek.  I asked him for a price on something, next thing I know he's walking halfway across the store to get me a basket!   I didn't even have to ask him!  He saw I needed one and he got me one.  Just think if everyone was like that.  Thank you Derek.

Target

Honestly I like the store but whoever runs customer service, I think her name is Sherika, is very very rude and unpleasant. Every interaction I’ve ever had with her has left me not wanting to ever return to this store. I have no idea how she is still working for Target. She doesn’t portray the Target culture or provide the guest experience people come to Target for. I went to the “Exchanges & Refunds” counter to exchange a coat I bought earlier today. She barely acknowledged me as I walked up or made eye contact seeming too preoccupied. Then when I stated I would like to make an exchange for the exact same item just in a different size she responded that Target no longer does exchanges in a very snappy voice. I have never had any issue exchanging an item at guest service, I even already had the item with me ready for the exchange. She told me I would have to go through the line after receiving a refund and repurchase the coat instead of just re-ringing the item for me at the service counter when there was no line or anyone waiting behind me. It was one singular item. I have been to plenty of Targets and guest service was ALWAYS willing to make the return and re-ring the item for me at the register at guest service, EVEN if there was a line. If this is Target’s recent policy change, then maybe you should remove your signs that say “EXCHANGES” across the top of the guest service counter. I will avoid using guest service at this location at all costs because this woman does not have an inviting or pleasant attitude whatsoever. Target should genuinely reconsider who they put into higher positions if they are going to have people with her attitude working at GUEST service. Did not feel like a guest at all. I felt like a bother and an inconvenience.

A well-stocked Target with plant-based options. What is there not to like about Target?  They have ice cream each time I come here and it’s always nice and clean. I like that they bring in new plant-based options.  I always give them a try. 🎯

The outside appearance could be cleaned up, usual there's trash blowing from the parking lot up near the doors, It should be more open registers aside from just the Self-Checkouts because usually it's crowded for most of the day and this would help expedite everyone's shopping without having to wait on just Self-Checkouts and possibly one maned register. Shopping carts need to be cleaned routinely, I've noticed grit and other sticky substances which looks like something spilled, those cart wipes only do so much.

Employees are nice and the store overall is well stocked. Bathrooms are a bit messy and the clothing/ladies underwear section was super messy, but in the best way I can put this I have never been to a target that had a super clean bathroom with every clothing section tidy. Overall, preferred Target out of the others in the area.

The produce is always moldy. Every time I think I've finally scored some fresh fruit, I get home and find some covered in mold. Whomever is in charge of produce ought to be fired, because this has been going on for months.

The associate Marsha in housewares went above and beyond to help us secure the item we were looking for, which was a present for our parents. We were blown away by her casual helpfulness. We hope she can get some recognition.

Had Large Selection. Looked Like They Had A Video Recording In Parking Lot You Have To Avoid Its Inconvenent But Had Viramins For My.

Sold me outside Christmas lights that someone had brought back.  Lights had mud on them when pulled them out.  I get back in my car and drive back to Walmart at 7pm.  The person behind costumer Service cuts off the lights and walks off. He walks right my me holding my merchandise and receipt. He does not give an explanation or anything.  I have to stop him.  He just states we are closed and walks off.  Keep in mind it was 7pm.

Came to buy tires, went to the front for tobacco because tires are stressful, then lady tells me theres 1 key in the whole store for the tobacco and it isnt there. Really?!! I spend $1k on tires & cant even have a smoke to cushion the blow to my backside?!! Shame wallmart, shame!

I am 70 years old smart & have been to many Walmart stores across the United States.  This one is the worst that I have ever, ever been in.  It is a complete disaster inside with shelves that have not been straightened in months.  Totally disgusting.

Ace Handyman Services

Called a handyman out to help with my broken gutter. I asked when they were next available, and they told me tomorrow morning. They had a two hour minimum fee, so I decided to find more for the handyman to do. They sent out the toughest looking guy I'd ever seen, a dude named James that looked like he would win a wrestling match with a tractor. While he was here, he fixed my toilet assembly, caulked the master bath, secured the gutter better than it had ever been, and even fixed the cabinet door that we had presumed was a lost cause. While he was doing all of this, he explained everything clearly, and made wonderful recommendations for tools and services he used. I am now considering picking up a shop vac he recommended, because it looked like a high quality product. I am thoroughly pleased with my experience!

We needed someone to do various things at my son's house in Houston. I Googled handyman services and began reading reviews. Ace Handyman Services had the best reviews by far. So I called them for quotes. Absolutely the best decision! Always on time, efficient, knowledgeable, conscientious and very friendly!! Ron and Ray did our quotes. They explained everything and and answer all our questions and concerns. Duane and Jon did the work. Completely professional and did a fantastic job! We will definitely use them again!!

I’m very happy with my serviceman, Ray! He came before the appointment time and once he saw the problem with my back door issue, he immediately knew the issue. He was very through in his diagnosis and repair requirements. I bought the door from Home Depot. Their contracted installer did a very sloppy job on the installation. So Ray was very helpful in his explanation of the problem and fixed it perfectly! I have a special needs son and it’s so important that the door is working properly and Ray totally understood the problem and fixed it. I’m so happy with not only the service but the performance as well. Having a year warranty of the work is well worth the money for the job performed. I highly recommend Ace Handyman and will contact them again for future jobs….especially to have Ray come back out. He’s very knowledgeable, does great work, has integrity in his work, very detailed, and the outcome is a job well done! I can’t thank him and Ace Handyman Services enough. Also the scheduler was great!! She was very helpful to get me on the schedule quickly without having to wait several days to get my issue fixed….so overall great experience! Highly recommend them!!!!

Ray is the ma and extremely polite and professional. Detailed explanation of how he will approach his repairs also prior to attacking it. He fixed a sticky front door at one of my rental properties. Highly recommend!

We absolutely love James!  He is friendly, professional, has great creative ideas.  We have a 53’ yacht and he did an exceptional job on our carpentry needs.  We will use him over and over and highly recommend his services.

Paul Davis Restoration

After we had a leak and had another company do the water mitigation Team did a wonderful job putting things back together, worked with the insurance company and took care of everything. Wish we had called them first and had them do the whole thing

This company is amazing. They came immediately when we had a leak in our bathroom. My husband is disabled and this was the only shower he could use. I stressed an urgency to get the repairs done. I dealt with Dennis, Eric and Patrick mainly. They treated me with respect and always responded to my inquiries promptly. The teams they chose to do the repairs were exceptional and respectful of our privacy. According to the insurance company the restoration was estimated to take 90 days. Paul Davis expedited the work and related to the claims adjuster getting the claim paid and work done in about 30 days. I couldn't be more satisfied with the finished bathroom. I would highly recommend this company.  Big Thanks especially to Eric and Patrick.

Changing the floors for my entire house was tedious work for me, but Jose the project manager assigned to my house made it pleasant.  He went above and beyond offering samples, places I could visit…he was always respectful, patient and the time the work being completed he always addressed my all my concerns.  I will highly recommend PD just because of my experience with the project manager.  Thank you Jose for the hard work, patience, and excellent customer service.

I have used Paul Davis a couple of times for home projects and both times they did an excellent job. My most recent project was with Tim Williams as the General Contractor. He was awesome! He did not waste any time getting the ball rolling and he made sure that I was satisfied with everything that was done. Tim is very professional, responsive, and he made sure the job was completed in a timely manner. Very happy to have everything completed before the holidays!

This is a high commendation on Tim Williams and the subcontractors of Paul Davis.  The mold mitigation team was fast, effective, and efficient but Tim played a much more challenging role in coordinating the restoration of flooring, dry wall, trim work, plumbing and relocation of furnishings in my home.  The quality of craftsmanship provided is even far greater than it was before the flood. Tim performed miracles in getting the work scheduled during the one week that was best for me.  He is very professional, has a strong work ethic and even contacted me over the weekends to make sure everything was going well.  Tim even helps out the hard working crews subcontracted when he thinks he needs to so the job is done on time.  I was very impressed with Jesus and his crew and must include Victor the plumber.  Victor was very knowledgeable and helped me make a decision on water heaters.  He even taught me how to turn the water off at the main.  These are people that not only deliver but they care, too, and you can tell it. My furnishings were handled with kid gloves and so was my house. I have an heirloom china cabinet that is not replaceable.  One of the doors was warped and had not closed in 20 years.  Tim resolved the problem when they had to move it and the door now closes again.  Amazing!!!  Above and beyond is an understatement.  If your house ever floods, call TIM WILLIAMS at Paul Davis!!!

Ace Hardware

Really nice people and helpful always fine what I'm looking for

Old fashioned hardware store, just like they used to be. Has a little of everything.

Great service! Well organized easy to find products

Staff is amazingly helpful if needed -  and will generally stay out of your way if you know what you're after.  Good selection of hard to find hardware (bolts, nuts, screws, miscellaneous parts) - much better than Lowes or Tractor Supply.  I shop here often.

The store is clean and well organized. The people are nice, knowledgeable, smiling and helpful. Oh, well stocked with a variety from Pressure Cookers, jars, seasonings, all utensils to can with start to finish. Easy accessible handicap parking and wide enough isles (so you will not to get frustrated)

Not the best Ace I've ever seen but they have a great selection of everything and unlike big box stores you can usually find someone helpful and knowledgeable. I'd love for this store to be a little bigger so I didn't have to go somewhere else for odd needs.

Only gets a four because of store size. I still stop here first everytime I need something.

Selection on nuts, bolts, grommets was poor and over priced. And while I realize they are not a candy store, $2.99 for a regular sized candy bar lol? Same for a barely chilled soft drink. If they had $8 12 ounce draft beer and a live baseball game not worth watching you'd feel like you were at the bsllpark.

Helpful staff. However, they were out of Great Stuff. Guy said they have been out of it for a while. Probably out of hammers too, but I didn't ask.

They did, however, have a wide variety of seasonings and sauces, so they can manage to stock the grocery portion of the hardware store at the very least.

This was my only time ever coming here and it was for a curbside pickup order so I can't speak on the inside of the store. Ordering online was easy, the check in process took less than a min, & I only had to wait maybe 5 min after checking in to get my merchandise. Parking lot was clean and easy to maneuver and the young man that brought my order out was very nice & cordial

Way too expensive and poor customer service. Antiquated business model that has one wondering what's the point! Dare you to go in there and ask for a propane refill. I bet you walk out of there with overpriced engine oil, no propane, and the young Bieber at the register won't even bag you stuff.

Menards

I generally avoid Menards but Lowe's and Home Depot didn't have what I needed. I was going to order online, but I was still going to have to go in the store and get the items I needed, so that defeats the purpose of ordering online. After spending the better part of the afternoon purchasing and finding a d loading everything, we had to go back in to get a refund on a couple of items that weren't in stock although they showed they were in the system. It was extremely inconvenient. The other reason I avoid Menard's is because of their ridiculous rebate system. They even advertise the prices with the rebate, even though you actually pay full price up front. After purchasing, then you have to remember to pick up a rebate form, MANUALLY fill it out and MAIL it via snail mail. THEN it takes 6 to 8 weeks to actually receive the rebate. How antiquated! BUT WAIT, the rebate can only be spent at Menards. What a joke and a rip off. This is why I avoid Menards if at all possible. I added a star for the kind employees, one of the few good things about shopping at Menards.

If you want lumber that is straight, not cracked don’t come here. Purchased 130 2x4x8 studs and 6 out of 130 were usable. It is all trash wood. No one wants to help you and are cranky when you ask them to see if they can swap out for decent wood. Going to Lowe’s. Lost my money from here on out.

I've been a customer since the Florence store opened and I love the low prices, the wide selection, and how easy it is to find things with the layout of the store and their item finder on the Menards app. But above everything else is their commitment to customer service. I recently realized that I had not received 3 different rebate vouchers (over $70 worth total). One of the rebates was almost a year ago. I contacted customer service and a few days later I received all 3 of my rebates... No questions asked. Truly amazing company.

I wish there is a zero star option. I ordered furniture home delivery and one of them was broken on arrival. I called their store and they said they can send a replacement next day. I waited for 4 days and no one showed up. Called their store and was put on hold for like 30 minutes. Went back to the store and spoke to the manager of delivery. He said he can’t figure out why it was not delivered on Tuesday and can’t figure out who handled my call.
Then I spoke to the store manager and his body language showed clearly he doesn’t care least bit about my concerns.
Looks like this Menards don’t know how to handle deliveries and how to handle customer communications.

UPDATE: After visiting the store in person on Sep-1, the order delivery manager said my order will be delivered on Tuesday 5-Sep. No one showed up on 5-Sep. I called menards again on 6-Sep, they can't figure out what is going on and they said they are going to call me back.

Here I am going in circles trying to get my furniture after paying $103 for delivery.

This is miserable.

Ordered a ceiling fan tons of hardware missing. Box had been resealed (I thought being brand new never opened) and all of the hardware bags opened and scattered throughout the box. Hardware that shouldn't be in the box somehow magically there. Have to waste time and gas onto have a working light in my living room since I took the one down already. Called and general manager at florence told me it just happens. Also that opening boxes is ok to do in the store. They'll replace it but I have to spend more money on gas and time out of my day to do so or I won't have light in my living room. Very disappointed

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