Nordstrom

It's a Nordstrom so it's always packed. I went with the intention of exchanging a gift I received but no one would help me because they wouldn't make a sales commission. I was shuffled around to and from every department because their specific department didn't allow exchanges (all department accepts exchanges).  I wish I had a better experience as I do enjoy shopping there but this specific incident left a sour taste.

Me and my boyfriend were looking at colognes tonight and I wanted to mention how impressed by Maya and the other lady who helped us with the fragrances. I wish I got her name! But they showed true knowledge and passion about what they were selling as well as made it an enjoyable experience! Hopefully when I come back to buy Christmas gifts they’ll be there :)

This Nordstrom is as good as I've been to, so take the 3-star rating with a grain of salt. This might not even be corporates fault, this could be the state of large scale fashion. But I don't feel like a lot of what I'm being asked to pay makes sense for how well the clothes would hold up. That and the "deals" in the clearance are laughable. House brand shirts you'd find at Rack for "10% off", come on now. Men's casual section, outside of some All Saints and Wax London stuff was also very off trend (maybe an area thing). Service was good as always and I liked the employees who helped me.

I just wanted to go shopping to see if deals were out and there was and there was also a boat load of people there that day.

I had a good shopping experience until Renee ruined it (Second floor, women's clothing). Horrible customer service from her. She was very discriminative, rude, and unprofessional.
Renee was extremely rude with what she was saying and how she was saying it, and along with that she was making faces at me. I had another customer stand next to me and she looked shocked at how that woman was talking to me. Maybe she is new and still didn't complete her training, but rude employees like that should not be on the floor! I got ignored by her twice, I had to "hunt her down" for help (even though she did not look busy) and when I did ask “can you help me please” she made a face and asked "Yes??". After I asked my question she was answering and making faces like I was the biggest inconvenience. Very disappointed, and I am glad that another customer saw the way I was treated and was very shocked.

Tradehome Shoes

My husband and I read the great reviews as we were looking for a great quality and comfortable walking shoe.  Lucas was knowledgeable and helped zero us in on the best shoe for both of us.  We both love our new Hokas which is the first pair we have owned!  These are the best comfort and support we have had.  Thank you Lucas for your help!

Amazing and friendly staff!!! Lucas was extremely helpful and provided great customer service. Pleasant experience while shopping at the Chapel Hills Mall, Tradehome Shoes location in Colorado Springs.

Great little shop in the Chapel Hills Mall if you're looking for quality footwear...got a great pair of Hoka's. Lucas, my sales person, was very knowledgeable about the products and the benefits of investing in quality footwear. It's the salesman that made this purchase happen...great personality...not pushy...I've always thought the sales crew in this store were top notch...it makes all the difference in having confidence with buying this kind of high end footwear. It's a small shop so you get personal attention !

Jake Hornick was fantastic. He measured my feet, discovered they had a whole half size difference between the two, and then brought out 5 different pairs for me to try. He showed my how to do a "runner's lace" on the shoe lace to cinch the back of the tennis shoe around my narrow heels and took the time to really help me find what I needed. I love shopping at this store. I have come to this particular Tradehome Shoes location for all my nurse shoe needs and for high quality, and cute, boots for the last decade. You guys definitely have a repeat customer in me!

Greg, the manager of Tradehome Shoes in CO Springs was so helpful as we tried to fit my granddaughter for shoes. She has some sensory issues n finding shoes that feel good to her is extremely difficult. He was patient, understanding n incredibly kind. He measured her feet n gave her several options to choose from. I would highly recommend this store for childrens’ shoes.

Scheels

I'm visiting from Houston, Texas, and I can't believe this store. I've never seen anything like it. From top to bottom, side to side, this store offers the best of anything and everything from the best clothing, hunting and fishing gear, sporting goods for every sport known to man. Guns, ammo, and even has a home decor section. This is a one-stop shop, and all layed out incredibly well. Additionally, the service you receive here is top-notch. It seemed as if the employees actually want to be at work and are all very well educated on the merchandise they sell. I bought a pair of shoes and received the best service from one of your associates, Devon. He is a great young man and very helpful. I even ended up buying a complete outfit as well before I was done. Please build one of these stores in Houston! Thank you for the service and selection. I will most definitely be back the next time I'm in town.

Whoa! This place is incredible. It’s worth a visit even if you don’t need to buy anything. That said their selection of items is excellent in the departments I’m familiar with and found some ammo and a pocket knife I couldn’t find at other stores.

What a fun shopping experience! I didn’t expect to find everything I was looking for under one roof. Ferries wheel and aquarium were a cool bonus!

One hell of a sporting goods store!!! It’s huge.
It has everything you can think of plus more!! It has a candy shop, has all the brands for sporting goods, huge fish tank & has a ferris wheel inside of it! Food you ask? Cafe inside as well.. Prices are fair and reasonable! This place can take you hours to get through if you haven’t been in. Employees are usually pretty helpful and know where almost every little item is. Registers are easy, quick and well painless except for whatever you buy lol. I will definitely be returning for all our sporting needs! I absolutely love this place.

First and foremost I would like to thank Shayd Dalen for his great customer service skills. He greeted myself and my wife and did not hesitate to assist us with our shopping. He took the time and initiative to help us find what we were looking for. His positive attitude made us feel welcomed and important. Big shout out and thank you to the employees at the Colorado Spring Scheels for being friendly and helpful. The a store is beautiful and the best part of the store is the Denver Broncos section!

SKECHERS Warehouse Outlet

Huge shout out to the manager at this location. I had some issues with my kids’ shoes. She not only fixed the problem but really took the time to educate me on shoe fit/wear/etc. and she did it all with a good attitude, which is so hard to find in retail these days. Thanks to her, we’ll be returning next year (or sooner!) for our shoe needs!  Great job!!

My wife and I were shopping at this store the other day and were having a little bit a trouble finding something specific, when a couple of the employees in the store helped us out. One was the store manager, Colleen and the other was Alexis.

My wife needed a specific set of shoes for a new dress and her choices were limited. Colleen really helped her out by pointing out a pair that matched the dress nicely. For myself, I am am a bit disabled and Alexis was able to help me out while my wife was hunting for her shoes. We were able to find a pair for myself.

Thanks for the help!

I found exactly the right pair of shoes AND exactly the right pair of boots. I was so happy that I laughed out loud! Lisa was awesome and helped me find everything in my size. Great store 😀

Today, I went to the Skechers factory outlet in Colorado Springs, and had a most positive experience. All of the staff were very very friendly and quite helpful. I am visiting Colorado Springs from Massachusetts, and it was a pleasure to walk in a store, where it was so enjoyable, and such a pleasant time. I would recommend this store to anyone without hesitation!

I exchanged a pair of Sketchers Slip Ins that I ordered on line. They were a bit too big. The gentleman who helped me was great! The store itself is very well stocked. I should have gone here instead of ordering on line. I highly recommend this Sketchers Outlet Store

DSW Designer Shoe Warehouse

Online or in-store...shoe fetish? Trouble, trouble. Great deals, cool staff. The online experience keeps me coming back! Love DSW. The CO store location...5 stars is an under statement.

Stock is almost empty. Worker with long hair scowled more than a toddler pitching a two year old fit.  No stock and rude, unhappy workers.  Meh!

I like this place because you walk around in your house in your new shoes 👞 and if you decide you don't like them after 89 days you can return them with a receipt within 90 days for a full refund just dont wear them outside tho  😉-RSB

After a very disappointing transaction with DICK’s I called and a young lady by the name of Makayleah verified that they had the shoe I wanted in the correct size and put them aside for me. Upon arriving to the store, she could clearly tell that I was the guy looking for the shoes. She was very polite, helpful, and her customer service was top notch. GIVE HER A RAISE!!

Not sure how this places claims to be a "discount" shoe warehouse. Their prices are higher than any retailer. I was told by an employee in the store that they would price match, although they could only price match with another store in town, not amazon. I thought that was great so when I was ready to go in and make my purchase the lady at the counter then advised me they don't price match with other discount stores ( I as trying to get a price match with Famous Footwear) I'm sorry, but isn't DSW already supposedly a discount store? Don't tell people you price match if you don't. I'll take my business elsewhere where I'm not getting gouged from the get-co.

Dardano's Shoes

I have been going to this high quality shoe store for years. It is particularly good for comfort and travel shoes. I have also gone there to have older, beloved shoes repaired and polished. When I need a solid pair of shoes that support my feet as I age, this is the first place I go. They also have a lot of socks and purses/bags.
Periodically they have a sale, and I am on their mailing list to receive notification.
Fun fact, this is a family run business since 1938. How cool is that? They have two locations, but I have only been to the Colorado Blvd. store.

Came here due to the high reviews.  Came to just repair my shoes and clean them. Pretty simple service. Picked them up today and they were not clean.  Had I not inspected my shoes I would've paid for services that were not rendered.

The disgruntled man refunds me for the service they didn't completed, but please understand that the point. Is to also have my shoes clean as the convenience of not doing it yourself.

I recently had a fantastic shopping experience at Dardano's Shoes, and I can't speak highly enough about it. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. Their genuine passion for footwear was evident as they patiently answered all my questions and provided expert advice on finding the perfect pair of shoes.

The selection at Dardano's is impressive, catering to a wide range of styles and preferences. Whether you're looking for casual, athletic, or formal footwear, they have you covered. I was particularly pleased with the quality of their products, showcasing well-known brands alongside unique, niche options that are hard to find elsewhere.

Moreover, the store's atmosphere is inviting, and I appreciated the spacious layout that allowed for easy browsing without feeling overwhelmed. The staff's commitment to customer satisfaction was evident throughout my visit, making it a memorable shopping experience. I left Dardano's with a pair of comfortable, stylish shoes that I absolutely love. I highly recommend Dardano's Shoes to anyone in search of top-notch footwear and exceptional customer service.

Dardano's was by far....THE BEST sneaker buying experience I've ever had! And I am a long time, comfortable sneakers buyer, so when I say that. I'm 100% serious! Tracy the employee that assisted me, was wonderful, experienced and helped me select the Hoka sneakers I needed for a good fit by measuring both feet and then for even better balance she suggested a pair of inserts. When I put the sneakers on originally, the fit was perfect. With the inserts....hah! Then it was over the top excellent! So end result? My going into look, became, making the best sneaker purchase in all my years of buying sneakers. And needless to say, I've bought literally 100's of sneakers!! Thank you Tracy and Dardano's! A little sidenote: I joined the mailing list for email and this purchase earned me $10.00 credit for my next purchase! Now that's a great deal! I'll be back for sure!

I had a great experience. Had to come back here to exchange some boots I was not satisfied with, and Connor was super attentive and helpful. Thank you for your patience and professionalism in helping me to pick the right winter boots. My dog and I left the store very happy!

Valentine Comfort Shoes

Super nice store with very experienced owners. Helped my wife solve her foot problems on the first visit. She was so happy to get shoes that were so comfortable and easy to walk in without pain. These guys help you with all the areas that hurt. If you are hurting, give them a try. You will be glad you did.

So my mom had gone to a discount store multiple times to get a pair of shoes - only to return them later.  So I Googled "best shoe store in Colorado Springs" and this charming place popped up.  Amy was super sweet and helpful and got my mom all fixed up with some comfy shoes.  It's nice to see in this world of massive store chains an independent place like this.

If you have foot pain come here.  Established business that has comorted the sole for years.  Owner is a licensed pediatrist that excels at getting the best equipment for your feet.  Large selection of confrotable shoes.  Store is clean and staff are very helpful and friendly.  Military discount offered here.  Will definetly come back again to confort my poor feet.

I came into the store close to closing, traumatized from my dr appointment with a new brace that was a complete surprise to me. I was fighting tears. Amy is so spectacular, she is so sweet and explains so many things that the dr did not. Almost instantly I felt like the world wasn’t ending because of this brace. She showed me some options that might work and got Shawn involved. He further me to feel better. We tried a few shoes that might have worked but he felt that I should shop around for the perfect shoe for me. He gave me a recommendation to go somewhere else.  This was amazing to me that they actually care about their customers, even if they are not buying shoes from them. That is a huge gesture in my book. I left feeling like there is hope in finding a happy medium with the brace and the shoe.

REALLY A GREAT PLACE THAT GENUINELY CARES ABOUT THEIR CUSTOMERS! I will definitely be back , either to purchase the shoes that worked best or to show off the shoes that worked. They are just super great!! Above and beyond customer service!💚

She is so very helpful! I saw her change 3 different customers lives for the better in the tiny amount of time I was there. Amazing customer service here.  Putting the walking  shoes on love is what they do

There is a reason I have done the majority of my shopping with Nordstrom for years. I had made a purchase earlier this year, and had a bout of bad personal stuff right after. I was way past the return window. I explained this to the gal who helped me (Solome N.) and she returned my items without even any remarks. This was honored to me once before, years ago, and I was fearful that they wouldn’t take my return this time. I am beyond grateful for the best customer service out there!

It was a horrible experience in many ways.  First, the salesperson asked me to buy another pair of shoes that I previously ordered online, so he could get commission (where I would be returning the pair I bought online and keep the pair he would have sold me.).  So, he was pretty much trying to inconvenience me, in order for him to get a larger commission.

Second, the same salesperson told me it would be easy to return a pair of shoes I purchased through him via mailing it back.  (I explained that the shoes probably wouldn't fit my wife and I live an hour away from Cherry Creek).  However, his statement turned out to be false.  He never linked the purchase to my online profile, so I wasn't able to do the return online.  Nordstrom online said I'd have to call the store.  So, I called the store and somebody told me that they would email me a return label, which as of now they've failed to do.

I won't publicly state the salesperson's name on here.  But, the register number is 4353 and the transaction number is 3927.  I think this salesperson could benefit from additional training.  And as an update, I was finally able to resolve this issue by contacting Nordstrom.

I got a Nordstrom gift card from my friend that she purchased at KING SOOPERS and went to shop at Nordstrom Cherry Creek where 2 employees ( one from coffee shop, another from cosmetics department)  told me that there no money on my gift card ( so humiliating). I almost threw that card away but decided next day to check a balance with a manager in Belmar, Nordstrom Rack location. So turns out my gift card had 100$ balance and he told me that there 2 bar codes and employees were scanning wrong barcode. That happened to me couple years ago as well and unfortunately I threw those gift cards away. Please, train  your employees properly so they know what they doing. Thank you.

Ever since I moved to Denver I have always really enjoyed coming here . The people who work here have always been very friendly and helpful. I’m wondering when Nordstroms is going to revamp their look to something that is more natural and updated. It would be really great if they offered more natural and clean cosmetics in store and not only online.  Perhaps some of their more natural cosmetics that are clean and focus on conservation and are friendly for the environment.  It would be great for the business. I remember when the cosmetics area used to be a happening spot and it’s sad to see it so empty . It’s probably because most of the cosmetics that are offered are not clean . I found only one maybe two clean cosmetic products offered when I went yesterday to look for some tinted moisturizer sunscreen. Considering Nordstrom’s was founded in Seattle , one would hope that they were ahead in the environmentally friendly department industry however it’s sad to see that they are not . Especially when looking at their cosmetic products. It would also be great if they offered more eco friendly and sustainable fabric in their clothing line and in the shoe department . Hopefully they have some plans to revamp this place because if not , there are better choices online and it would be sad to see Nordstrom’s have to close down .

I tried to buy shoes 3 weeks ago and couldn’t get anyone to help. Went back this morning and had the good fortune of having Jonathan be my salesman. He was kind, attentive, patient and offered excellent suggestions. Came home with 4 new pairs. Oh! And the special ON shoe person was unprofessional, rude and terrible. ON should let her go! (She was the ON employee working on the morning of November 4th).

ECCO OUTLET DENVER

Nice store, lots of inventory, many styles for women and men. Friendly staff. Came for a specific shoe for my wife but bought a different one that she liked better at more than half off list!

Great shoes! I am more flat footed and this brand is just what i have been searching for. Very comfortable. Great service here! Great sales too.

Found great shoes. Hope they prove to be good for my feet as far as support. We will see.

Sad, uncomfortable shopping experience. No one else was in the store - 3 employees who all acted as if we shouldn't be there.

Employees very helpful.  They have a large variety of shoes. Loved it.

PUMA

We visited the store this past week in hopes to finding our daughter some soccer cleats. It was about 40 minutes until closing but Donavan had no problem helping us every step of the way. He had to go back and get us different sizes and styles about 3 times and never acted like we were a bother. He was happy to help and made us feel welcome. Thank you Donavan for a great shopping experience. Even our daughter complemented on how nice and helpful he was.

You can find some pretty decent deals, and all employees are super helpful and friendly!

Tried to return an obviously unopened pack of socks that my daughter rejected due to color. Had to wait for a manager to come the register because the cashier was unable to articulate that they don’t accept returns on socks. I looked at my one week old receipt, asked the manager where they told customers this. She said it was store policy but they didn’t actually publicize it anywhere. I’m guessing they get less returns and more sales that way.

Store had great sale! Spent over $200 but never greated ONCE by either associate. No customer service AT ALL. None. Not even a hello. Went next door to the Lacoste store and was greated immediately. Totally different vibe.

Jonah was very helpful on my exchange. They did not have the same shoe, but he was very helpful on finding what I wanted. Will definitely be back.

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